Return Policy

RETURNS

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can't offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Several types of products are exempt from return. Perishable products, such as food, flowers, newspapers, or magazines cannot be returned. We also don't accept products that are intimate or sanitary, hazardous materials, or flammable liquids or gases.

Additional items that cannot be returned:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we need a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that was opened
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received the item you returned. We will also notify you about the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)

If you still haven't received a refund, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially reflected. Then, contact your bank. Processing time is often needed before a refund is reflected.

If you've already done all of the above and still haven't received your refund, you can contact us by writing to tentoistore@gmail.com.

Sale items (if applicable)

Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tentoistore@gmail.com and send your item to: Carrer d'Espriu, Santa Coloma de Gramenet, B, 08923, Spain.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves in order to give it to you later, we will send a refund to the person who gave the gift, and they will find out about your return.

Shipping

To return your product, you should mail it to: Carrer d'Espriu, Santa Coloma de Gramenet, B, 08923, Spain.

Shipping costs to return your item are your responsibility. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, we recommend using a shipping service with tracking or purchasing shipping insurance. We do not guarantee that we will receive your returned item.